The New Hampshire Trust Company Privacy Policies - 2008

Website Visitor Privacy Policy                    (Click here for Client Privacy Policy)

We do not collect or store personably identifiable information about site visitors.

Cookies: A cookie is a piece of data, stored on your hard drive, that contains information about the user. They are often used for personalization features to facilitate the user's subsequent visits. For more information on cookies, www.cookiecentral.com. is a comprehensive resource. The New Hampshire Trust Company's web site does not use cookies.

Log Files: Our Internet Service Provider (ISP) provides us aggregate data collected in regard to visitor Internet connections and IP addresses that we use to analyze trends and administer our web site. IP addresses are not linked to personably identifiably information. Examples of the type of information reported to us:

E-mail: When you use an e-mail link on our site, you are opting to identify yourself. Any information you provide is used only to respond to your request. We note that most e-mail is not a secure medium and if the information you are choosing to provide is sensitive or confidential, you may want to contact us by phone, postal mail or personal visit.

Links: This web site may contain various links to other web sites that may be useful to the user. Please be advised that when you click on these links you are leaving the NHTC web site and NHTC encourages you to be aware of the security/privacy practices of these sites.
NHTC clients have the option of obtaining Internet access to their NHTC account data, via a link on the NHTC website. When this link is utilized you are also leaving the NHTC website and entering one provided by Sungard Trust. This link explains the security features used. This site does use cookies to process the password access features to your account.

Changes: If we should decide to change any aspect of our privacy policy, it will be posted on this website, under "Privacy Statement" on our home page.

Accuracy: We make every effort to insure the data and information presented on our website is accurate but cannot be responsible for any typographical or transcription errors.

Disclaimer: The investment and or estate planning information on our web site is provided for your information and we sincerely hope you will find it useful. Everyone's situation is unique, however, and we urge you not to take any action based on the information provided here without seeking the advice of a competent investment or tax professional.

Client Privacy Policy

You probably continue to receive many communications from other financial institutions giving you an opportunity to "opt out" of sharing financial information about you. In any case, we are not asking you to take any steps to secure your financial or personal information simply because the New Hampshire Trust Company does not share this information, except as specifically provided for herein.

Furthermore, all of our clients are given the opportunity to tell us they don't want to receive direct marketing offers from us. We can only foresee two possibilities where we might want to send you marketing material. First, we may periodically want to feature a New Hampshire charity by enclosing information with our statements. Secondly, we may choose to offer Bank related services through another institution that might be beneficial to you.

In both cases, we would only act as a conduit of material and we would never share information about you with the other institution. Nonetheless, you can simply tell us that you do not want any marketing material and we will abide by your wishes. You may call us at (603) 352-0862 or write us at 255 West Street, Elm City Plaza, Keene, NH 03431.

At the New Hampshire Trust Company, keeping financial information secure is one of our most important responsibilities.
Thus, we:
•Limit access to client information to those employees who need to know that information to provide trust or investment management services to you or to maintain or service those products or services.
•Are bound by a Code of Ethics requiring confidential treatment of client information and our employees are subject to disciplinary action if they fail to follow this code.
•Maintain physical, electronic and procedural safeguards to protect client information.

Collecting Information
We collect and use various types of information only to service your account. You furnish us with this information during one or more of three stages: financial and estate planning, the account opening process, and the ongoing administration of your account. This could occur in writing, in person, by telephone, electronically or by any other means. Examples could include names, addresses, social security numbers, account history and/or information regarding your assets and income. This information is vigorously guarded by us to the same degree as your attorney would protect information about you during the estate planning process for all three stages. We do not collect information for purposes of offering you products or services except for services that you've requested or already have with us.

Sharing Information with Companies that Work for Us.
We may share some client information with companies that work for us, as part of our service. These companies include the firm that assists us with the data processing of your account and the internet access to your statements; the company that provides the tax processing; employees of Trust Company of Vermont, who participate in our joint Trust Investment & Administration Committees; and, in some instances, companies that facilitate sending proxies and annual reports to those of our clients that have requested this information.

All of these companies act on our behalf, are contractually obligated to keep the information that we provide to them confidential, and use the information only to provide the services we've asked them to perform for you and us.

Medical & Health Information
The New Hampshire Trust Company does not routinely hold client medical or health information, but we may receive such information in the administration of your account if you ask us to pay medical related bills or process health insurance claims on your behalf. We do not share medical or health information about our clients except as necessary to process transactions or to provide services you have requested or initiated. We will not use or disclose your medical or health information for any other purpose.

Joint Marketing Business Relationship with Connecticut River Bank
We may share your name and address with Connecticut River Bank to make available special offers for products or services. However, we would not make available non public personal information unless specifically authorized by you.

Legally Required Disclosures
We may also disclose any client information when required by law. For example, this may include:
• A disclosure in connection with a subpoena or similar legal process
• A fraud investigation.
• Recording of deeds of trust and mortgages in public records.
• An audit or examination.
• Notifications required of trustees under laws such as the Uniform Trust Code.
• Disclosures required under Securities & Exchange Commission (SEC) mutual fund regulations.

Internet Account Privacy
Safeguarding your personal information when using the Internet to view your statements is very important. When browsing our website, personal information, such as your e-mail address, is not collected. If you visit us on the Internet, we do not place a "cookie" on your hard drive. Our Internet Service Provider (ISP) provides us aggregate data collected in regard to visitor Internet connections and IP addresses that we use to analyze trends and administer our web site. IP addresses are not linked to personably identifiably information. Please see our full Website Visitor Privacy Policy for our privacy practices regarding our website and internet access to statements.

Regular Internet e-mail is Not Secure
Please do not send confidential information such as social security or account numbers to us via regular e-mail. In instances where e-mail addresses are provided, they are provided for information inquiries of a non-sensitive and non-confidential nature.

Our Duty to Make Sure Information is Accurate
Keeping your account information accurate and up to date is very important. We provide you with access to your account information through various means such as account statements, and Internet access.
If you ever find that your account information is incomplete, inaccurate or not current, please call us at (603) 352-0862 or write us at 255 West Street, Elm City Plaza, Keene, NH 03431. We will promptly update or correct any erroneous information.

Who is covered by this Privacy Policy?
Our Privacy Policy applies to existing clients, past clients, and anyone who had contact with us as a potential client.

Annual Maintenance of Our Privacy Policy
We will provide notice of our privacy policy annually, as long as you maintain an ongoing relationship with us. You can always review our current policy here on our website, or contact us for a copy at (603) 352-0862 .